Game Change Related Refunds:
If a Contest related to a contest on our site is delayed or postponed, the contests will include statistics for that game only if it is played no later than Wednesday of that week. If a game is postponed to a later date or called off for any reason, the contest will get cancelled and fully refunded. As a participant, you can cancel your entry within 10 minutes of creation and up to 15 minutes before the start of the first game of the contest. If both requirements are met, you will get a full refund. If game cancellations and/or postponements result in only one player left in a contest, then that contest will be cancelled and users will be refunded the original contest entry/buy-in amount.
Compliance Related Refunds:
In the event that the legality of a contest offered by ParlayPlay is altered by the state, district, region, or country (“locations”) occupied by the customer; Or, if ParlayPlay changes its contest availability policy for the location in which the customer resides, and the customer has previously entered a pay-entry contest that has not yet began then the customer may be refunded the original contest entry/buy-in amount.
Requesting a Refund:
To request a refund of your deposit you must reach out to live support in-app. You must provide your full name, your username, the amount of the refund you are requesting, and the reason for your refund request. This process may take up to 14 business days for review. Please keep in mind that refunds are only granted under the following conditions: the refund was requested within 72 hours of account creation and the refund was requested within 24 hours of making your first deposit. If you request a refund, your account will be permanently closed. Please take note that once your account will be closed you can no longer reopen it or create a new account.