Adding funds to your account should be simple and hassle-free, but occasionally issues can arise. This guide will help you identify common deposit problems and offer practical solutions to resolve them.
Common Deposit Issues
Declined Transactions
- Insufficient Funds: Ensure your card has enough funds to cover the deposit.
- Bank Restrictions: Some banks may block transactions to online gaming sites. Contact your bank to remove any restrictions.
- Incorrect Information: Double-check that all card details (number, expiration date, CVV) are correct.
- Daily Limits: Your bank may have daily transaction limits. Verify with your bank to ensure you’re within the limit.
- Maximum Payment Method Reached: Our system allows up to three payment methods per account, and each payment method remains locked for 60 days
Before You Deposit Alert Keeps Appearing
- If you are in a location where our services are not offered, you will see a "Before you Deposit" prompt to prevent accidental deposits into a product you cannot access.
Steps to Resolve Deposit Issues
Review Card Information
- Ensure all entered card details are correct and that your card is active.
Contact Your Bank or Card Issuer
- Reach out to your bank to inquire about any blocks or restrictions.
- Confirm daily transaction limits and make sure your transaction does not exceed them.
Try a Different Payment Method
- If one card fails, try another accepted card or use the Apple Pay option.
If you’ve tried all the steps and still need help, please reach out to our Live Chat Support for further assistance.