Adding funds to your account should be simple and hassle-free, but occasionally issues can arise. This guide will help you identify common deposit problems and offer practical solutions to resolve them.
Common Deposit Issues
Declined Transactions
- Insufficient Funds: Ensure your card has enough funds to cover the deposit.
- Bank Restrictions: Some banks may block transactions to online gaming sites. Contact your bank to remove any restrictions.
- Incorrect Information: Double-check that all card details (number, expiration date, CVV) are correct.
- Daily Limits: Your bank may have daily transaction limits. Verify with your bank to ensure you’re within the limit.
Before You Deposit Alert Keeps Appearing
- If you are in a location where our services are not offered, you will see a "Before you Deposit" prompt to prevent accidental deposits into a product you cannot access.
Steps to Resolve Deposit Issues
Review Card Information
- Ensure all entered card details are correct and that your card is active.
Contact Your Bank or Card Issuer
- Reach out to your bank to inquire about any blocks or restrictions.
- Confirm daily transaction limits and make sure your transaction does not exceed them.
Try a Different Payment Method
- If one card fails, try another accepted method like Visa or Mastercard debit card.