Withdrawal Verification
Every time you request a withdrawal, a text message will be sent to the phone number linked to your account at signup for verification.
If your phone number has changed, you’ll need to request an update. Please note that you can only request a number change once, and virtual numbers are not allowed on our platform.
To update your phone number, your account must be fully verified, have at least one deposit, and you’ll need to provide proof of ownership of the new number along with proof of identity.
Accepted proofs include:
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A document showing your name and new phone number (like a service provider dashboard screenshot, phone bill, or any official document)
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A selfie holding your government-issued ID and a handwritten note with today’s date
Note: If the new phone number is registered under a different name, you’ll also need to provide:
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A document showing the owner's name and the phone number you want to use (e.g., service provider dashboard screenshot, phone bill, or official document)
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The owner's valid government-issued ID
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A selfie of them holding their government-issued ID and a handwritten note with today’s date